Frequently Asked Questions

Trident Awards is Laser Learning Award's (LASER's) brand for delivering Ofqual-regulated, SIA licence-linked qualifications in the private security industry.

We are one of the UK’s leading and most trusted suppliers of security qualifications. Chosen by training centres nationwide, Trident Awards is known for its high standards and exceptional support. We offer competitive pricing with no hidden costs, rapid turnaround on exam results and certificates, and a dedicated team of experts committed to helping centres and learners succeed.

We offer the following SIA licence-linked qualifications:

• Level 2 Award for Door Supervisors in the Private Security Industry (including Refresher)

• Level 2 Award for Cash and Valuables in Transit (CViT) Operatives in the Private Security Industry 

• Level 2 Award for CCTV Operators (Public Space Surveillance) in the Private Security Industry 

• Level 2 Award for Security Officers in the Private Security Industry (including Refresher)

You can browse all our Trident Awards qualifications here.

We also offer several related qualifications under our main LASER brand including in first aid, handcuffing, spectator safety, personal licence holder, and food safety, which you can see here, as well as a wide range of other qualifications which you can browse here.

Learners are assessed by a combination of both externally set exams and practical assessments. All assessment methods are as required by SIA.

Upon receipt of all required course documentation and assessment evidence from your training centre, we issue provisional results and then final qualification certificates within five working days.

Yes, all LASER qualifications offered via the Trident Awards brand are approved by the SIA and meet the security industry’s requirements. This means you can use your Trident Awards qualification to apply for an SIA licence.

The SIA is the UK’s statutory regulator for the private security industry. It licences individuals to work in specific security roles, oversees the development of security industry qualifications to ensure public safety and professional standards, and approves a small number of Awarding Organisations including Trident Awards to offer these qualifications through their approved training centres.

Centres must meet all approval requirements, including qualified trainers, suitable facilities, insurance cover, and have robust quality assurance processes in place. Read more about becoming a Trident Awards centre here. Centres must then evidence that they are continually meeting the high standards required by Trident Awards in order to maintain their approval.

All expectations are set out in the LASER Centre Agreement. In summary, centres are expected (but are not limited) to the following:

• Develop and deliver structured, high-quality programmes that meet qualification specifications and learning outcomes

• Demonstrate effective internal quality assurance, including assessor standardisation and monitoring

• Ensure assessors and trainers are suitably qualified

• Maintain accurate, complete, auditable learner records (e.g. registration, progress, assessment)

• Apply fair, valid, reliable, and consistent assessment practices

• Provide appropriate support to learners, including identifying and addressing additional learning requirements

• Comply with all LASER policies (e.g. malpractice, maladministration, appeals, complaints, fair assessment)

• Promote and uphold equality, diversity, and inclusion in all aspects of delivery and assessment

• Maintain the secure handling of assessment materials and learner evidence

• Engage with QCRs and EQA activities, and implement any required actions within agreed timescales

• Embed continuous improvement, responding to feedback from learners, staff, and LASER

• Ensure health and safety requirements are met in all learning environments

• Provide clear and accurate information to learners about qualifications, assessment processes, and expectations

• Declare and appropriately manage any conflicts of interest

• Ensure certification claims are timely, accurate, and fully supported by evidence.

   

Centres delivering SIA licence-linked qualifications must hold public liability, employers’ liability, and professional indemnity insurance. Insurance policies for centres delivering physical intervention training must explicitly include ‘training in physical intervention’ under ‘Business Activity’.

Centres consistently report highly supportive service, responsive staff, and strong working relationships that help them succeed.

Please complete our New Centre Enquiry Form to express your interest in joining our large network of LASER Trident Awards centres and benefit from our extensive expertise and dedicated support, tailored to your and your learners’ needs.