Christmas Closures and Deadlines

The Byfleet office will be closed on the afternoon of Wednesday 13 December

The Canterbury office will be closed on the afternoon of Thursday 14 December

All offices will close at 4:30pm on Thursday 21 December 2023

All offices will re-open at 9:00am on Wednesday 3 January 2024

Paper exams for Trident Awards security courses and APLH courses:

  • Thursday 14 December – last date for you to register courses which start on/between Thursday 21 December and Wednesday 3 January inclusive.
  • Wednesday 13 December – last date for LASER to receive exam papers for marking and certification before Wednesday 3 January.

Online remotely-proctored exams invigilated by LASER for Trident Awards security courses and APLH courses (where centre is approved for LASER proctoring):

  • Friday 15 December – last date for you to deliver online exams in 2023. Learners must be uploaded minimum 48 hours in working days before exam date and time, as usual.
  • Thursday 4 January – first date for you to deliver online exams in 2024. Learners must be uploaded by 1:00pm on Wednesday 3 January (and subsequently minimum 48 hours in working days before exam date and time, as usual).

Online remotely-proctored exams invigilated by the centre for APLH courses only (where centre is approved for centre proctoring):

  • You will still be able to schedule and deliver remotely-proctored exams whilst the office is closed, however:
    • learners must have been registered with us by 12:00 midday Tuesday 19 December
    • we will not be able to process and certificate any learners who take exams whilst we are closed, until on/after Wednesday 3 January; and
    • no IT support will be available should you or your learners encounter any difficulties.
  • Before we close, we can only process and certificate learners for whom we have received confirmation of successful proctoring by 9:00am Tuesday 19 December. Any confirmations received after this date cannot be processed and learners cannot be certificated until on/after Wednesday 3rd January.

Online exams in the classroom invigilated by the centre for Trident Awards security courses and APLH courses (where centre is approved for online classroom exams):

  • Thursday 14 December – last date for you to register courses which start on/between Thursday 21 December and Wednesday 3 January inclusive.
  • Monday 18 December – last date for LASER to receive course paperwork for processing and certification before Wednesday 3 January.

For all courses, please remember:

  • If you try to register a course/learners after the above deadline dates, you will not be able to download any exam papers/access any online exams, and the run will not be accepted by the LASER office.
  • Any exam papers/course paperwork not received in the LASER office by the above deadline dates will not be marked and certificated until on/after Wednesday 3

The emergency telephone number, only for use if you are running a course whilst the office is closed and have an emergency you need to tell us about eg a change of venue, is (as always) 01932 578242. No other issues (including IT support for centre-proctored online exams) can be dealt with on this number, which must not be given to any candidates under any circumstances, and results cannot be given out from this number. Please be sure to let us know of any changes to planned courses on this number, as unannounced visits will be taking place throughout the Christmas closure as usual.

Welcome to Laser Learning Awards

Laser Learning Awards (LASER) is an international awarding organisation regulated by Ofqual to offer qualifications, and is approved by the Security Industry Authority (SIA) to offer licence-linked qualifications in the security sector under the brand name Trident Awards. LASER is also a QAA regulated Access Validating Agency for Access to Higher Education qualifications. In addition, we provide a wide range of education and training related support and services which can be tailored to meet your individual needs.

To find out more, please choose from one of these main areas of our website.