Christmas Deadlines and Opening Hours 2024
The Byfleet office will be closed on the afternoon...
Welcome to Trident Awards, a leading and respected brand developed by Laser Learning Awards, dedicated to an expert and focused approach to offering qualifications for the security sector. Approved by the Security Industry Authority (SIA) and Ofqual, and backed by 30 years of accreditation expertise, Laser Learning Awards is committed to excellence.
We provide a high quality, competitively priced and customer focused approach to a range of qualifications that are reviewed and developed with customers, as the legislative landscape and our customers’ needs change. Our SIA licence-linked security qualifications have been developed to the highest standards to meet the needs of learners, employers and training centres alike, and to meet all the requirements of the SIA to ensure successful learners can quickly apply for their SIA licence.
Join us today as an approved centre or explore the additional qualifications we can offer.
The Byfleet office will be closed on the afternoon of Wednesday 11 December.
The Canterbury (Access to HE) office will be closed on the afternoon of Thursday 12 December.
All offices will close at 4:00pm on Friday 20 December 2024.
All offices will re-open at 9:00am on Monday 6 January 2025.
Paper exams for Trident Awards security courses and APLH courses:
Friday 13 December – last date for you to register courses which start on/between Friday 20 December and Monday 6 January inclusive.
Thursday 12 December – last date for LASER to receive exam papers for marking and certification before 6 January.
Online remotely proctored exams invigilated by LASER for APLH courses (only where centre is approved for LASER proctoring):
You will still be able to schedule and deliver remotely proctored exams whilst the offices are closed, however:
Learners must have been registered with us by 12:00 midday Wednesday 18 December.
We will not be able to process and certificate any learners who take exams whilst our offices are closed, until on/after Monday 6 January.
No support from LASER will be available whilst the offices are closed should you encounter any difficulties (however live chat and phone support will be available as usual for learners via the proctoring system).
Before we close, we can only process and certificate learners who have completed the exam by 9:00am Wednesday 18 December. Any exams taken after this date cannot be processed and learners cannot be certificated until on/after Monday 6 January.
Online remotely proctored exams invigilated by the centre for APLH courses only (only where centre is approved for centre proctoring):
You will still be able to schedule and deliver remotely proctored exams whilst the offices are closed, however:
Learners must have been registered with us by 12:00 midday Wednesday 18 December.
We will not be able to process and certificate any learners who take exams whilst we are closed, until on/after Monday 6 January.
No IT support will be available whilst the offices are closed should you or your learners encounter any difficulties.
Before we close, we can only process and certificate learners for whom we have received confirmation of successful proctoring by 9:00am Wednesday 18 December. Any confirmations received after this date cannot be processed and learners cannot be certificated until on/after Monday 6 January.
Online exams in the classroom invigilated by the centre for Trident Awards security courses and APLH courses (only where centre is approved for online classroom exams):
Friday 13 December – last date for you to register courses which start on/between Friday 20 December and Monday 6 January inclusive.
Tuesday 17 December – last date for LASER to receive course paperwork for processing and certification before 6 January.
For all courses, please remember:
If you try to register a course/learners after the above deadline dates, you will not be able to download any exam papers/access any online exams, and the run will not be accepted by the LASER office.
Any exam papers/course paperwork not received in the LASER office by the above deadline dates will not be marked and certificated until on/after 6 January.
The emergency telephone number, only for use if you are running a course whilst the offices are closed and have an emergency you need to tell us about eg a change of venue, is (as always) 01932 578242. No other issues (including IT support for centre-proctored online exams) can be dealt with on this number, which must not be given to any candidates under any circumstances, and results cannot be given out from this number. Please be sure to let us know of any changes to planned courses on this number, as unannounced visits will be taking place throughout the Christmas closure as usual.
A dedicated brand: A fully dedicated high-quality brand operating only in the security sector. We can provide you with expert support and service from our highly knowledgeable and professional team
Clear and competitive pricing: Our prices have no hidden fees for extras, such as visits or approvals, and no VAT to add – the price we advertise is the price you pay
Offers to new centres: Reduced centre recognition application fee for centres currently approved to offer SIA licence-linked qualifications with another Awarding Organisation
Quick exam results: A maximum five working day turnaround on results from the date complete exam paperwork is received at Trident Awards
E-certificates: A maximum three working day turnaround on e-certificates and uploads to SIA (enabling learners to apply for their SIA licence) from the date that Trident Awards releases results
Emergency phone line: A dedicated emergency phone line for our centres delivering courses who need to contact us out of office hours
Continuous business development: Reinvestment of any surplus into the business each year, enabling us to keep prices affordable and service levels high – as a charity we have no shareholders taking profits
Online account: Secure 24/7 access to your online account via our website
National coverage.
To become an approved training centre, please complete our online new centre enquiry form. Alternatively, you can call us on 01932 571 878 or email us at trident@laser-awards.org.uk.
Emergency number – for approved training centres only:
If you are an approved centre running a course out of office hours and have an emergency you need to speak to us about, please call 01932 578242. Please note that learners must not use this number, and results cannot be given from this number. If you are a learner with a query about your training, please contact your training centre, and if you have a query about your SIA licence application, please contact SIA
Want to verify the authenticity of a qualification certificate issued by LASER Trident Awards?
If you have a query, feel free to contact us using the form below, and we'll get back to you.
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